Passenger Fraud, Blocking & Account Measures

Version 1.0 • Effective March 29, 2026

This policy explains how Mango B.V. may restrict, block, or terminate passenger and guest access where fraud, abuse, safety issues, or unlawful use are identified.

1. Measures Mango may take

Mango may issue warnings, limit features, refuse bookings, require additional verification, place temporary blocks, or permanently terminate access.
Guest sessions may also be refused, invalidated, or prevented from creating new bookings.

2. Typical grounds

Payment fraud, chargeback abuse, promo abuse, false claims, document forgery, threatening conduct, harassment, or repeated misuse of support and complaint channels.
Attempts to bypass suspensions, create duplicate risk-controlled accounts, or move platform transactions off-platform in breach of the rules.
Serious safety reports, property damage, or verified no-show/incident misconduct.

3. Urgent action

For immediate safety, fraud, or legal-risk reasons, Mango may act without prior notice.
Where reasonable, Mango may later explain the main reason for the measure, while protecting the safety, privacy, and anti-fraud systems involved.

4. Review and support

Passengers may contact support to contest a measure and provide supporting information.
Mango may maintain internal audit records, evidence snapshots, and payment/provider information relevant to the decision.

5. Contact

Support: support@taximango.com. Legal/privacy contact: legal@taximango.com.